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Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the very first step you should take is to push the Help button, which is visible on each page. A popup will appear. It includes comprehensive information about all the operations that you can perform on that particular page. Each pop-up menu appears on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a wide library of tutorial videos describing how to work with our Control Panel. They're created for those of you who want to see how things are being done instead of only reading articles. Thus, everyone can quickly become familiar with our Control Panel by simply watching our step-by-step instructional video clips.

F.A.Q.

If you can't find the answer you are looking for, have a peek at our extensive Frequently Asked Questions section, which contains questions asked by actual individuals and offers practical solutions. We periodically "revamp" our FAQ database with new entries in an attempt to embrace all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't discover the answer you are looking for in the FAQ database either, you can touch base with our great team of client support engineers available 24x7x365 and ready to help you with any issue. Each support ticket you send will be answered within 60 minutes (the average trouble ticket response time is only twenty minutes), so you will not have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 241135

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com